911 Emergency Information

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If you or someone you care about is having a mental health, substance abuse, or medical emergency CALL 911 or go to your nearest EMERGENCY ROOM! 

  • Wellness Solutions does NOT provide 24 hour emergency crisis services.
  • Wellness Solutions does NOT provide emergency crisis services.
  • The MOST Important Goal is to Keep EVERYONE SAFE. Make positive, healthy, and common sense decisions to ensure safety.

1. What is a mental health emergency, substance abuse, or medical emergency?

An emergency situation in this context is the imminent concern for harm to one’s self or others if professional assistance or treatment is not received.

Any of the following situations may constitute a mental health, substance abuse, or medical emergency and require IMMEDIATE EMERGENCY professional attention:

  • Thoughts to harm yourself or someone else (Suicidal or Homicidal)
  • Hallucinations, delusions, or paranoia (Psychosis)
  • Cutting on one's self or having self-harm behaviors that may put one's life in jeopardy (Self-injury)
  • Experiencing physical withdrawal symptoms of alcohol or drugs
  • Inability to tell reality from fantasy
  • Unable to control one’s behaviors which may result in potential harm to self or others
  • Loss of functioning, such that, one is unable to provide for one’s basic needs or is considered gravely disabled. This may include the inability to eat, take in fluids, or clothe oneself.
  • Loss of cognitive functioning such that an individual does not know who they are or other significant information, such as, one’s date of birth, where they live, or how old they are. 
  • Medical symptoms or conditions with symptoms that are so serious that significant harm or death may result if immediate intervention by a professional is not received.
  • If there is current or imminent threats of aggression or physical abuse, sexual abuse, domestic violence, partner violence, stalking, or other form of abuse. 
  • Loss of consciousness, serious disorganized thought processes including confusion or disorientation, or disturbances in memory.
  • There are other possible types of mental health, substance abuse, or medical emergencies. This should be considered a short list of emergency criteria and is not inclusive of all possible emergency situations. 

2.  What if I am unsure if my situation is considered a mental health, substance abuse, or medical emergency?

  • If anyone is in imminent danger for harm to self or others then the situation is an emergency. 
  • If you are unsure if your situation is considered a mental health, substance abuse, or medical emergency then you should call 911.

3. What do I do if someone is having a mental health, substance abuse, or medical emergency and he/she/they are unwilling to call 911 OR he/she/they refuse to go to the nearest emergency room?

  • First, if someone else is having a mental health, substance abuse, or medical emergency then you must ensure that you and any children you are responsible for move to a safe and secure location free of potential harm. 
  • Second, once you are safe, then call 911. 
  • If you are unable to remove yourself from an unsafe situation prior to calling 911 then call 911 immediately. 
  • In highly volatile situations where calling 911 may escalate an emergency call or text members of your support system and request that they call 911 to your location. 

4. What should I do if someone is having a mental health, substance abuse, or medical emergency and I do not feel safe for them to drive (or transport themselves) and I do not feel safe transporting he/she/they to the nearest emergency room?

  • Safety is the most important aspect of managing an emergency situation. 
  • If you do not consider someone safe to drive or to transport themselves to the nearest emergency room then call 911. 
  • If the person leaves and is driving then call 911, report the emergency, and provide the information necessary for emergency services to find the driver and vehicle. 

5. What should I do if I am NOT having a mental health emergency but I would like to speak with someone after hours?

The following resources provide support for individuals who require non-emergent access to services:

Crisis Hotline Website 

Hotline: 832-416-1177

Teen: 832-416-1199

Teen Text: 281-201-4430

The Family Violence Hotline 1-800-996-6228

GLBT Hotline 1-888-843-4564

The Harris Center for MH & IDD

24 Hr Crisis Line 713-970-7000

The Harris County NeuroPsychiatric Center (NPC) Emergency Services

(713) 970-7070

The Harris County Psychiatric Center

(713) 741-5000

National Domestic Violence Hotline – Call 800-799-SAFE (7233)

National Sexual Assault Hotline – Call 800-656-HOPE (4673)

National Suicide Prevention LIFE LINE

1-800-SUICIDE (784-2433)

1-800-273-TALK (8255)

1-800-799-4889 (TTY)

Planned Parenthood Hotline 1-800-230-PLAN (7526)

Self-Harm Hotline: 1-800-DONT CUT (1-800-366-8288)

The Trevor Project 1-866-488-7386

Veterans Crisis Line

1-800-273-8255 Press 1

TEXT 838255

Emergency Information - How to Obtain a Mental Health Warrant:

How to Obtain a Mental Health Warrant in Harris County Texas

https://hcpc.uth.edu/pages/acc...

How to Obtain a Mental Health Warrant in Harris County Texas

https://hcpc.uth.edu/pages/acc...


How to Obtain a Mental Health warrant in Montgomery County Texas

https://mctxcao.org/divisions/...


How to Obtain a Mental Health Warrant in Montgomery County Texas

https://mctxcao.org/divisions/...


Harris County Sheriff’s Office Contact Information Including Mental Health Emergency Contacts

https://www.harriscountycit.or...


Montgomery County Texas Mental Health Court Information

https://www.mctx.org/departmen...


Texas Department of Family Services Mental Health Commitment Resources

https://www.dfps.state.tx.us/h...


Texas Department of Family Services Mental Health Commitment Resources

https://www.dfps.state.tx.us/h...


Texas Mental Health Commitment Information

https://texaslawhelp.org/artic...


Texas Mental Health Protections

https://gov.texas.gov/organiza...


Emergency Information - How to Obtain an Order of Protection (Restraining Order):


Harris County Texas - How to Obtain an Order of Protection (Restraining Order)

https://app.dao.hctx.net/victi...


Houston Police Department - How to Obtain an Order of Protection (Restraining Order)

https://www.houstontx.gov/poli...


Montgomery County Sheriff’s Office - How to Obtain an Order of Protection (Restraining Order)

http://www.mctxsheriff.org/res...


Montgomery County - Order of Protection (Restraining Order) Information & Resources

https://mctxcao.org/divisions/...


Texas Tri-County Behavioral Healthcare FAQ

http://www.tricountyservices.o...


Texas Tri-County Behavioral Healthcare Services Home Page (Montgomery, Liberty, & Walker Counties)

http://liberty.tx.networkofcar...


Emergency Information - Texas Adult Protective Services (APS):


Texas Adult Protective Services

https://www.dfps.state.tx.us/a...


How to Report Abuse, Neglect, & Exploitation of Adults in Texas

https://www.dfps.state.tx.us/T...


Texas Adult Protective Services Information & Resources

https://www.dfps.state.tx.us/A...


Texas Abuse Reporting Website & Hotline Information

https://www.txabusehotline.org...


Emergency Information - Texas Child Protective Services (CPS):

Texas Child Protective Services Website

https://www.dfps.state.tx.us/c...


Texas Child Protective Services How to Report Abuse, Neglect, & Exploitation

https://www.dfps.state.tx.us/c...


Texas Child Protective Services - Supervision of Minors

https://www.dfps.state.tx.us/C...


Texas Child Protective Services - Child Safety Resources

https://www.dfps.state.tx.us/C...


Emergency Information - Domestic Violence:


Texas Family Violence Information

https://hhs.texas.gov/services...


Texas Domestic Violence Legal Resources

https://texaslawhelp.org/domes...


Texas Women’s Law Information & Resources

https://www.womenslaw.org/find...


Texas Advocacy Project - Resources for Domestic Violence

https://www.texasadvocacyproje...


Texas Crime Victims Resources

https://www.texasattorneygener...


Harris County Housing & Community Resources - Domestic Violence 

https://housingandcommunityres...


Harris County Domestic Violence Legal Aid

https://avda-tx.org/harris-cou...


Harris County Victims Assistance Unit - Information & Resources

https://www.harriscountyso.org...


Harris County Family Violence Unit - Information & Resources

https://www.houstontx.gov/poli...


Montgomery County Sheriff’s Office Victim’s Services Information & Resources

http://www.mctxsheriff.org/res...


Houston Area Women’s Center

https://hawc.org/


Montgomery County Women’s Center

https://mcwctx.org/our-service...


be positive