Wellness Solutions does NOT provide 24 hour emergency crisis services.
Wellness Solutions does NOT provide emergency crisis services.
1. What is a mental health emergency, substance abuse, or medical emergency?
An emergency situation in this context is the imminent concern for harm to one’s self or others if professional assistance or treatment is not received.
Any of the following situations may constitute a mental health, substance abuse, or medical emergency and require IMMEDIATE EMERGENCY professional attention:
Thoughts to harm yourself or someone else (Suicidal or Homicidal)
Hallucinations, delusions, or paranoia (Psychosis)
Cutting on one's self or having self-harm behaviors (Self-injury)
Experiencing physical withdrawal symptoms of alcohol or drugs
Inability to tell reality from fantasy
Unable to control one’s behaviors which may result in potential harm to self or others
Loss of functioning, such that, one is unable to provide for one’s basic needs or is considered gravely disabled. This may include the inability to eat, take in fluids, or clothe oneself.
Loss of cognitive functioning such that an individual does not know who they are or other significant information, such as, one’s date of birth, where they live, or how old they are.
Medical symptoms or conditions with symptoms that are so serious that significant harm or death may result if immediate intervention by a professional is not received.
If there is current or imminent threats of aggression or physical abuse, sexual abuse, domestic violence, partner violence, stalking, or other form of abuse.
Loss of consciousness, serious disorganized thought processes including confusion or disorientation, or disturbances in memory.
There are other possible types of mental health, substance abuse, or medical emergencies. This should be considered a short list of emergency criteria and is not inclusive of all possible emergency situations.
2. What if I am unsure if my situation is considered a mental health, substance abuse, or medical emergency?
If anyone is in imminent danger for harm to self or others then the situation is an emergency.
If you are unsure if your situation is considered a mental health, substance abuse, or medical emergency then you should call 911.
3. What do I do if someone is having a mental health, substance abuse, or medical emergency and he/she/they are unwilling to call 911 OR he/she/they refuse to go to the nearest emergency room?
First, if someone else is having a mental health, substance abuse, or medical emergency then you must ensure that you and any children you are responsible for move to a safe and secure location free of potential harm.
Second, once you are safe, then call 911.
If you are unable to remove yourself from an unsafe situation prior to calling 911 then call 911 immediately.
In highly volatile situations where calling 911 may escalate an emergency call or text members of your support system and request that they call 911 to your location.
4. What should I do if someone is having a mental health, substance abuse, or medical emergency and I do not feel safe for them to drive (or transport themselves) and I do not feel safe transporting he/she/they to the nearest emergency room?
Safety is the most important aspect of managing an emergency situation.
If you do not consider someone safe to drive or to transport themselves to the nearest emergency room then call 911.
If the person leaves and is driving then call 911, report the emergency, and provide the information necessary for emergency services to find the driver and vehicle.
5. What should I do if I am NOT having a mental health emergency but I would like to speak with someone after hours?
The following resources provide support for individuals who require non-emergent access to services:
Teen Text: 281-201-4430
The Family Violence Hotline
24 Hr Crisis Line 713-970-7000
Planned Parenthood Hotline
1-800-DONT CUT (1-800-366-8288)
The Trevor Project
1-800-273-8255 Press 1