Wellness Solutions Contact Information:
TIP: We recommend contacting us via the Website, Email, or Patient Portal for the most expeditious reply to requests. We strive to respond to all communications within 3-5 business days. Live phone call requests receive the longest turn around times. Requests for letters and other documentation have a turnaround time expectation of 10-14 business days minimum. Some fees may apply.
TIP: Current clients may TEXT the WS Direct Team Numbers. We text with CURRENT CLIENTS ONLY. We will NOT reply to a text message from a number we do not recognize and have not confirmed to belong to a current client. Please do not contact us via text if you are not a current client as we will not reply.
How To Navigate the WS Automated Phone System:
The WS Main Phone Number: 713-893-3989
Press 1 - To Connect with the Admin Team
Press 2 - To Leave A Voicemail and Cancel an Appointment (This is a VM Only Option)
Press 3 - To Connect with the Billing Team
Press 4 - To Connect with the Clinical Team
Press 5 - To Connect Hear A Pre-Recorded Message Regarding Emergency Crisis Information & Resources
Press 0 - To Connect with the WS 24/7/365 Answering Service and Speak with a Live Representative
Press # - To Return to the Main Menu
Press * - To Return to the Previous Menu
General Information Regarding Communicating with WS:
- Current clients may text the WS Direct Team Numbers. We text with CURRENT CLIENTS ONLY. We will NOT reply to a text message from a number we do not recognize and have not confirmed to belong to a current client. Please do not contact us via text if you are not a current client as we will not reply.
- Wellness Solutions, LLC does NOT provide emergency services. Wellness Solutions, LLC does NOT provide 24/7 access to staff members or services of any type or for any reason. If you are in an emergency situation or if you need immediate assistance for clinical access or interventions then please call 911 or go to the nearest emergency room.
- Wellness Solutions, LLC monitors, records, and archives all phone calls, faxes, voicemails, text messages, emails, e-sign documents, website communications, video conferences, instant messages, Client Portal messages, and all other methods of electronic communication for safety, ethical and legal compliance, and HIPAA compliance. All calls and electronic communications are recorded.
- Everyone who chooses to communicate with Wellness Solutions should be aware that though WS is HIPAA compliant and makes every effort to communicate via secure firewalls and encryption. However, clients should know that email and phones may not be secure. Therefore, it is important that each individual make a personal decision regarding his or her comfort level with any and all forms of electronic communications. Wellness Solutions, LLC is not responsible for communication channels not supported by WS platforms and services.
- Despite our best effort to secure electronic communications, everyone who communicates with Wellness Solutions, LLC is advised that electronic communications always have some risk of security breaches and there is no guarantee of complete and total information security. Everyone communicating with Wellness Solutions, LLC is advised to make informed decisions regarding the manner in which he or she chooses to communicate with our staff.